Technical Account Manager (TAM) takes a communication with specific customers they are responsible for (ex.IT Planning Department, Corporate Planning of business and information systems department of the industry leading enterprise customers and major corporate customers).
TAM is in charge of account management for their customer, and deeply engaged in the construction and operation of their customer’s system as a Microsoft representative (plays a central role). TAM is familiar with the customer needs and challenges and difficulties in IT through system support and operational support.
To develop strong relationship with their customers, TAM capitalizes on the full value of abundant resources (accumulated extensive knowledge, supported from global technical support engineering team and local team, as well as Microsoft product solutions.)
TAM is a specialist in team coordination, comprehensive planning, resolving the problem of operational activities, preventing failure and operational improvements of customer’s system.
TAM has not only higher overall IT technical knowledge and experience but acquaints for customer’s business and environment. Our customer has broad needs to us, so TAM resolves the issues with all the professionals working at Microsoft. We have expectations for new member of TAM that they have a good customer oriented mind, high motivation for customer facing role, and can act based on the Microsoft Value.
-Experience in account management or experience to develop the long-term relationships with their customer, based on the account plan （ Non-Sales ）
-Experience of lead or management role in large-scale projects.
-Experience of designing, engineering or operating of systems by Microsoft products (Server product group) or by competing products.
-Experience as an account SE / system integration (SI) / operational consulting/technical support (more than 2nd line/level of technical support experience) / software support/pre-sales, either.
-Consulting or implementing Cloud Technology, or equivalent knowledge
＜Other related matters＞
-Experience of communicate with corporate information systems Division / business division /CxO and other key person. （negotiate with them in critical situations, related to decision making and business as well as technical contact from them）
-Have a high level logical thinking to deal with complex problems, to build consensus among all of the stakeholders, to achieve business goals both our customers and Microsoft.
-High-level business communications in Japanese are available.
-Business Level English (Ref:TOEIC Score 700 or higher)