Technical Support Engineer

セキュリティ対策のリーディングカンパニー

情報更新日:2016/07/21掲載終了予定日:-求人番号:1246
  • 上場企業
  • 中途入社5割以上
  • 年間休日120日以上
  • 週休二日制

募集要項

募集職種
  • テクニカルサポート(ソフトウェア・ネットワーク)
雇用形態

正社員

仕事内容

A Technical Support Specialist is responsible for providing strong technical and product support to customers, and partners.
Perform research on technical issues as reported by customers/partners.
This individual is responsible for providing first and second level support to customers/partners relating to Intel Security Group Network/contents security products. This individual will coordinate the research, escalation and resolution of technical issues logged by customers/partners via phone, mail, Insight or web portal.
This individual requires flexibility to manage multiple tools and service requests.

応募資格


1. Knowledge needed to perform this job
- Experience with UNIX & Linux Operating Systems
- Strong understanding of networking - routers, switches and knowledge of TCP/IP, DNS, HTTP/HTTPS, LDAP
- Basic level knowledge of databases (SQL) and LDAP services.
- Basic level knowledge of security, commands and tools like nslookup, traceroute, ping, wireshark, tcpdump, netstat
- Basic experience with programming/scripting is desirable

2. Skills needed to perform this job .
- Strong analytical and problem solving skills
- Ability to communicate at multiple levels with customers (i.e. technical / management)
- Excellent at providing positive customer service
- Advanced writing and verbal skills
- Self-motivated (takes initiative)
- Maintain a friendly, open, approachable, positive attitude

3. Required level of education in specific areas of study
- Network or security related certifications desirable
- Knowledge or experience in Cloud (Amazon AWS etc.) is a plus
- TOEIC 750+ or above as English skill
- Native level Japanese and understanding of the Japanese culture is required

4. Minimum number of years of relevant experience
- 3 to 5 years of support experience.
- 3 to 5 years of network products/environment experience.

勤務地

東京都

年齢制限

制限なし

学歴制限

制限なし

経験社数制限

制限なし

Job ID

784237

企業情報

企業名

セキュリティ対策のリーディングカンパニー

業種

ソフトウェア・情報処理

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